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This study aims to propose a decision support system (DSS) for maintenance management of a service system, namely, a street cleaning service vehicle. Referring to the information flow management, the blockchain technology is integrated in the proposed DSS to assure data transparency and security.

The DSS is designed to efficiently handle the data acquired by the network of sensors installed on selected system components and to support the maintenance management. The DSS supports the decision makers to select a subset of indicators (KPIs) by means of the DEcision-MAaking Trial and Evaluation Laboratory method and to monitor the efficiency of performed preventive maintenance actions by using the mathematical model.

The proposed maintenance model allows real-time decisions on interventions on each component based on the number of alerts given by sensors and taking into account the annual cost budget constraint.

The present paper aims to highlight the implications of the blockchain technology in the maintenance field, in particular to manage maintenance actions’ data related to service systems.

The proposed approach represents a support in planning, executing and monitoring interventions by assuring the security of the managed data through a blockchain database. The implications regard the monitoring of the efficiency of preventive maintenance actions on the analysed components.

A combined approach based on a multi-criteria decision method and a novel mathematical programming model is herein proposed to provide a DSS supporting the management of predictive maintenance policy.

The purpose of this paper is to draw a picture on the reality of furniture industries in relation to management practices for project design of new products.

In order to do so it was developed a multiple case study in three companies of the sector located in Santa Maria, Rio Grande do Sul. This study was based on verification criteria focussing on project’s lifecycle.

As a result, it was possible to detect major faults from the organizations examined, it was found that processes are analyzed in a non-formalized and non-standardized way and, thus, restricting the integration of the projective stages, which reduced the quality of the final product.

From the results obtained in the multiple case study, it was possible to propose actions managerial characteristics that demonstrate the process of design of new products as a result of an operational standard, integrated with the management practices of the organization.

The purpose of this paper is to identify elements of success in the family reintegration of children with street connections who have experienced chronic violence and loss in the context of poverty. This paper outlines the application of complex trauma theory into a practice model developed by the JUCONI Foundation in Puebla, Mexico to help children and families prepare and manage reintegration.

This is a 15-month qualitative study involving semi-structured interviews with families and boys at three stages: preparing for return, in the first three months of reintegration and successfully reintegrated. The study comprises interviews with frontline workers and focus group discussions with the project team. In addition, six youths who did not return to their families were interviewed.

The study focuses on an attachment and trauma-based approach to family reintegration of street-connected children outside parental care. The findings highlight the need for careful preparation of both child and families (including siblings/extended family) prior to reunification. Preparation needs to focus on resolving the underlying problems that have led to the child being on the street and “phased” reintegration (beginning with visits to the family) is recommended. Follow-up visits/family work by staff are usually essential to ensure that child/youth and family adjust to each other. The theoretical framework and rationale behind the use of the tools and strategies described needs to be understood, so that they are used intentionally and consistently.

The study cohort involved only boys and other factors are likely to affect the reintegration of girls. The study took place in Mexico only and methods used by JUCONI need to be tested in other contexts.

The integration of children without parental care into families is an issue of critical interest, but there is currently very limited research or guidance on reintegration of children who have lived on the street, especially in low and middle income countries. The study should be of interest to practitioners interested in assessing whether safe and sustainable reintegration is possible and facilitating this. The paper may be of interest to practitioners working with children growing up without parental care who do not have “street connections”, but who have experienced chronic violence and loss.

This is the first study to describe the application of an attachment and trauma perspective to work with children who have lived on the street.

As few studies have explored the causal relationship between both the triple bottom line (TBL) of sustainability and the lean practices in higher education institutions (HEIs), the purpose of this paper is to analyze the relationships between lean practices and sustainable practices in Brazilian HEIs.

A survey was conducted with 454 public and private HEIs workers in Brazil. Confirmatory factor analysis and structural equations modeling were used for data analysis.

The results support the hypotheses of the study that HEI lean practices are positively related to environmental, economic and social practices in HEIs.

HEI managers must evaluate the use of lean practices in the organizational processes, to identify their weaknesses and to improve the aspects that influence a balanced TBL of sustainability practices.

The findings highlight the importance of leadership as a support for the workers, as a continuous improvement practice on a daily basis and a focus on the student as a basic principle of HEI success.

This article provides new measurement and structural models to analyze Lean thinking practices as the predictors of sustainability practices. The work could assist any HEI in prioritizing its strategies and actions and to contribute to excellence in decision-making. This study could contribute as a source of empirical data for transferability in other contexts for HEIs.

The purpose of this paper is to study the level of importance existing among the indicators that were previously defined for a Performance Measurement Systems (PMS) and are relative to franchises in Brazil, using the Analytic Hierarchy Process (AHP) methodology, together with a series of tests, which are responsible by verifying the degree of reliability, robustness and stability of the parameters used and the results obtained. As a result, the author suggests that the diagnosing of the five delimited indicators have different relevance assigned to them.

This paper reviews extant literatures in Franchise, PMS, Multiple Criteria Decision Making (MCDM), in specific the theory about AHP.

The authors found that it was possible justified, for both the relative and the evaluative method, that the I3 was the main point of the system and, as a consequence, be considered as priority when talking about sectorial development of franchises in Brazil. As for the other indicators, even being located in a level lower than I3, they must be taken into contemplation in these measurements, however, with a relatively inferior importance degree.

It was possible to better comprehend which economics and non-economic factors selected have a more predominance in the Brazilian franchise context, according to characteristics of the companies present.

The absence of scientific papers that describe the relevance level of the main factors that influence in the Brazilian franchise system.